Frequently Asked Questions
Please look below to read many common questions we have answered. If you have any questions not listed below feel free to email us at firstname.lastname@example.org
1. What is the quality of your bags?
Our bags are guaranteed to be 100% made of high quality real leather. All our products come from Europe which products don't pass the quality test, used for photoshoots and gifts.
2 .What does the bag come with?
That will be mentioned on the description of each product. Usually the item will come with dust bag. And when available, authentication cards, brand box, pamphlets etc. Not all items have the box since it gets damaged during transportation and not all brands send pamphlets, plus extra package makes shipping more expensive.
3. Where do you ship? What is the cost of shipping?
We ship internationally to most countries around the world. The cost of shipping depends on the weight of the items you've ordered. We provide a discount when you purchase multiple bags on the shipping.
4. How long does it take to ship?
Payment processing takes 1-3 business days, and 7-10 business days to ship out. We provide a tracking number you can use to get updated information about your parcel online and you'll receive the goods depending of the shipping method chosen.
5. Will I be charged taxes/duty fees?
99.9% of our clients do not pay taxes or duty fees however these things are controlled by your local government, and here at 90210 Imports we cannot control the process. Every parcel is processed through customs and the time frame can range. If you are charged taxes/duties you must pay them to your government in order to receive your goods. We mark parcels as gifts/low value to avoid customs and this works 99.99% of the time. If your parcel is seized by customs it is not our liability as our duty is to fulfill the order and send it (once again seizure does not happen 99.99% of the time). You can refer to your local import laws if you are unsure of possible taxation.
6. How can I order?
You simply need to add a product to your cart and checkout. You'll receive an email with payments details. If your item is not listed at all please email us at email@example.com to inquire about availability and place an order through there.
7. What is your return policy?
Our Customer Service representatives determine eligibility for refunds and exchanges once customers have contacted us and explained their reason for return. Returning packages without prior approval from Customer Service will halt or delay your return. All returned items must be in brand-new condition, unused and with original tags and packaging. Requests to return items due to quality issues, damage during shipping, color/style/size error or allergic reaction from use must be accompanied by photos or other evidence that clearly shows the problem with the item received. We reserve the right to charge a handling fee on all items returned for other reasons. For all returns, please send an email and submit a return request form to Customer Service within 7 days of receiving your order. If we shipped you the wrong item: You have the option of 1) exchanging it for the correct item, or 2) returning it for a full refund. Customers must confirm their eligibility for an exchange or return with Customer Service before sending items back. If we shipped you an item in the wrong color: You are eligible for a full refund. (Perceived color difference due to the display settings of your computer monitor or photography flash are not grounds for a refund.). If we shipped you a defective item: You are eligible for a refund or exchange depending on the item category. If you aren’t satisfied with your purchase: You may be eligible for a return or exchange depending on your situation and the type of item involved. We are very reasonable with our clients, and know that a returning clients is better than a client that purchases only once to be disappointed and this helps with our success as a company.
8. What payment method do you accept?
We accept bank wire transfer, Pop Money, Zelle or PagSeguro (Brazil). Detailed payment information is given when you place an order in an invoice.
9. Why can’t you accept credit cards directly?
Due to high fraud incident rates we have decided to no longer accept credit cards directly. This is to protect both our clients and ourselves.
10. Do you have any products not listed?
We add new products weekly and have certain unlisted products that will be added soon! Feel free to contact our customer service about a particular item or brand by emailing firstname.lastname@example.org
11. Why are my emails not being answered?
Either a) your emails are in our junk folder (which we check weekly), or b) you are not receiving our responses. We receive many emails daily so please allow 24 hours to receive a response.
12. How can I check the status of my order?
You can email email@example.com to receive an update.
13. Do you provide wholesale pricing?
90210 Imports can provide wholesale pricing per request. Please email firstname.lastname@example.org with a specific product list and we will gladly provide pricing.
14. What is the main difference between your bags and the ones from the stores?
The differences are very minimum since these products didn't pass the quality test and some of the serial numbers may not be included or be out of date. However none of these differences are visual. Considering you are saving hundreds of dollars in each price we believe the differences are negligible at most.
14. Will the bag I buy look like the ones in the pictures?
We guarantee the bag will look like the ones in photos on our site – this is the 90210 Imports quality promise.
15. I am wary of trusting you with my payment and am afraid to buy. How can I trust you?
We understand that there are many scams online and that it is difficult to shop online especially for something like a high end product, but we treat our clients money like our money and this is why our business is successful. We do not push any client to buy as we already receive a high volume of orders – if you do not trust us that is fine and we don’t want you to feel uncomfortable buying from us. If you are wary of sending a large amount of money we suggest you start with a smaller item and once you verify our quality you will definitely be back for more like our other clients. If you still feel wary then please remember shopping with us is a choice, and we want you to be 100% comfortable before buying.
16. What currency are your prices listed in?
All prices are automatically in USD.